FAQ


【ACCOUNT】

Q1. Do I need to register before placing an order?

Yes, you do. You can browse our fashion product without registering. Once you are ready to place an order, we will prompt you to login or register whit us.

Q2. How do I register?

Click "sign in" at the top right corner of our website. You can register with your email account.

Q3. What if I forget my login password?

Click the "forgot password" at the log in page, fill in your registered email then we'll send a new password to your registered email.

Q4. How can I change my account password?

You can change your password after you login your account.

Q5. How do I unsubscribe from your email newsletter?

You can click "Unsubscribe" at the bottom of every received newsletter email.

【PRODUCTS】

 Q1. Can I remove item from the shopping cart?

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item anymore.

Q2. What happens if my item is out of stock?

For our popular item, it might go out of stock quickly. We will continue working with our suppliers to ensure the items displaying on our site will be available to our customers.

Once your processing order item is out of stock, we will notify you by email and you can choose to exchange another item or ask for refund.

【ORDERING & PAYMENT】

Q1. Can I modify or cancel my order?

Once your order is placed (before payment, in"Awaiting Payment" status). Those orders cannot be altered. If any information is incorrect, you can ignore the wrong order and create a new one. Once you finish the payment for your order, if you want to modify or cancel, you can send a request to our customer service representatives in your account at Contact Us page for assistance.

Q2. If I want to change my information(such as color, size, shipping method) of a paid order, what can I do?

We can only change those information for you if the order is not shipping out. Therefore, please be more careful to place the order. If there are changes, contact us via cs@tafola.com.

Q3. What secure payment method is accepted?

We can only process payment with PayPal & Credit Card now.

Q4. How do you secure my payment information?

We do not process any of your payment information. All payment related matters on tafola are handled by PayPal.

【SHIPPING & HANDING】

Q1. What does my order ship from?

Our main fulfillment and return center are located in China. Majority of our products are shipped from China.

Q2. What countries do you ship to?

Now we can ship to most countries in the world. You can find out the detailed countries in the drop-down list of the country section when you edit Shipping Address in your account.

Q3. Does agoodgiftshop ship to multiple addresses?

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination, if you would like to send your purchases to multiple addresses.

Q4. How much is the shipping fees?

It depends on weight and distance. And you can see the exact fees when choosing the shipping method.

Q5. Is there any additional fee or tax?

The specific circumstances need to according to the levying rules of your country.